ctk11 Privacy Policy

Overview

Introduction and Scope of This Policy

This Privacy Policy ("Policy") describes how ctk11 ("we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "your") who access or use the ctk11 platform at ctk11.club, including its associated games, betting services, promotions, and customer support functions.

By registering an account, accessing the Platform, or otherwise interacting with ctk11, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should refrain from using the Platform.

Key Points

Your Privacy at a Glance

Data Collection

Information We Collect

ctk11 collects personal information in two broad ways: information that you provide directly to us, and information that is collected automatically as a result of your use of the Platform. We collect only the minimum data necessary to provide our services and to comply with applicable obligations.

Information You Provide Directly

• Registration details: your full legal name, date of birth, email address, and mobile number. These are required to create and verify your account.
• KYC documents: copies of government-issued identification (such as your National ID Card or passport) submitted during identity verification.
• Financial information: your chosen deposit and withdrawal method details (e.g. bKash mobile number, Nagad account reference). Full card numbers are not stored by ctk11 and are handled solely by the payment processor.
• Support communications: messages, attachments, and records of your interactions with the ctk11 customer support team.
• Responsible gaming preferences: deposit limits, session time settings, cooling-off requests, and self-exclusion elections that you submit through your account.

Information Collected Automatically

• Device and technical data: IP address, browser type and version, device type (mobile, tablet, desktop), operating system, and screen resolution.
• Usage data: pages visited, time spent on each page, games launched, bets placed, and navigation paths through the Platform.
• Session data: login timestamps, session duration, and logout records, used primarily for security monitoring and responsible gaming tools.
• Cookie data: session cookies and analytics identifiers placed on your device when you visit ctk11.club. See the Cookies section below for full details.

Data Use

How We Use Your Information

ctk11 uses the personal information we collect for the following purposes. Each purpose is linked to a legitimate reason for processing, as described in the Legal Basis section below.

• Account creation and management: to register your account, verify your identity, maintain your profile, and process your gaming activity.
• Transaction processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment channels in Bangladesh.
• Customer support: to respond to your queries, resolve complaints, and assist with account issues in a timely and accurate manner.
• Compliance and fraud prevention: to meet our Know Your Customer (KYC) obligations, screen for financial crime, detect suspicious activity, and protect the integrity of the Platform.
• Responsible gaming: to monitor gaming patterns, enforce deposit limits, session reminders, and self-exclusion preferences set by players, and to proactively identify players who may need support.
• Platform improvement: to analyse usage patterns, diagnose technical issues, and improve the performance and user experience of ctk11 for Bangladeshi players.

ctk11 does not use your personal information for automated profiling that produces legal or similarly significant effects without human review. Any marketing or promotional communications we send you will be relevant to your use of the Platform and limited to the contact details registered on your account.

Legal Basis

Legal Basis for Processing Your Data

ctk11 processes personal data only where there is a lawful basis for doing so. The following bases apply to our processing activities.

• Contractual necessity: processing required to perform the contract between ctk11 and a registered player — including account management, game participation, and payment processing.
• Legal obligation: processing required to comply with applicable laws and regulations, including KYC verification, anti-money laundering checks, and record-keeping obligations.
• Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where such interests are not overridden by your rights and freedoms.
• Consent: where we send optional marketing communications or place non-essential analytics cookies, we rely on your consent. You may withdraw consent at any time by contacting support or adjusting your browser cookie settings.

Data Sharing

Disclosure of Your Information

ctk11 does not sell your personal information. We may share it in limited circumstances with the following categories of recipient, strictly for the purposes described in this Policy.

Categories of Recipients

• Payment processors: financial institutions and mobile money providers (such as bKash, Nagad, Rocket, and card-scheme processors) that are necessary to execute your deposit and withdrawal transactions.
• Technology and hosting providers: companies that provide server infrastructure, cloud storage, and software services used to operate the Platform. These providers process data on our behalf under strict data-processing agreements.
• Game content providers: licensed game studios whose products are available on ctk11 may receive anonymised, aggregated gameplay data for the purposes of RTP (return-to-player) auditing and game performance analysis. No personally identifiable information is shared with game studios.
• Regulatory and law enforcement authorities: where ctk11 is required by applicable law, court order, or regulatory directive to disclose personal data, we will comply. We will notify you of such disclosure where we are legally permitted to do so.

Payments

Payment Data and Financial Information

ctk11 takes the security of financial data with the utmost seriousness. All deposit and withdrawal transactions on the Platform are processed through certified payment gateways. ctk11 does not store full card numbers, CVV codes, or full bank account credentials on its own servers. Payment reference details (such as a bKash sender number or a partial card number for display) are stored only to the extent necessary to support transaction records and withdrawal processing.

Players are reminded never to share full payment credentials with any party claiming to be ctk11 support. ctk11 will never request your bKash PIN, Nagad PIN, card CVV, or full card number through any communication channel — including email, phone call, SMS, or live chat.

Cookies

Cookies and Tracking Technologies

ctk11 uses cookies and similar technologies to operate the Platform and improve your experience. A cookie is a small text file placed on your device when you visit a website. Cookies enable the Platform to recognise your browser, maintain your login session, and remember your preferences.

Types of Cookies We Use

• Essential cookies: strictly necessary for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without preventing you from using ctk11.
• Analytics cookies: used to collect anonymised data about how players interact with the Platform — such as which games are most popular and where players encounter difficulties. This data helps us improve ctk11 for all users.
• Preference cookies: used to remember settings you have chosen, such as responsible gaming limits and display preferences. Disabling these cookies may mean your preferences are not saved between sessions.

You can control and delete cookies through your browser settings. Please note that disabling essential cookies will affect the functionality of ctk11. For detailed instructions on managing cookies in your specific browser, refer to your browser's help documentation.

Data Retention

How Long We Keep Your Data

ctk11 retains personal data for as long as your account remains active and for a period thereafter as required by applicable law and our operational obligations. Specifically: account registration data and KYC documentation are retained for the duration of your account and for a minimum period following account closure as required by financial record-keeping obligations. Transaction records are retained for a minimum period as required by anti-money laundering regulations. Support correspondence is retained for the period necessary to resolve the matter and for a reasonable period thereafter in case of follow-up queries or disputes.

When personal data is no longer required, ctk11 will securely delete or anonymise it in accordance with our data disposal procedures. Anonymised or aggregated data (from which you cannot be identified) may be retained indefinitely for analytical purposes.

Your Rights

Your Data Rights as a ctk11 Player

ctk11 respects your rights in relation to your personal data. Registered players may exercise the following rights by contacting the support team at [email protected].

• Right of access: you may request a copy of the personal data ctk11 holds about you. We will respond to verified access requests within a reasonable timeframe.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
• Right to erasure: in certain circumstances you may request deletion of your personal data. This right is subject to exceptions — for example, we may be required to retain certain data to comply with legal obligations.
• Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances, such as while you contest the accuracy of the data we hold.
• Right to withdraw consent: where processing is based on your consent (for example, optional marketing communications), you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

ctk11 will acknowledge your request and respond within a reasonable period. We may need to verify your identity before fulfilling a data rights request. There is no charge for exercising your rights. If you are not satisfied with our response, you have the right to escalate your concern by contacting us again at [email protected].

Security

How We Protect Your Data

ctk11 implements a range of technical and organisational measures to protect your personal information against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, access controls that limit which staff members can view personal data, secure server infrastructure with regular security reviews, and monitoring systems that detect and alert on unusual account or transaction activity.

Whilst ctk11 takes all reasonable precautions, no system of data transmission or storage over the internet can be guaranteed to be 100% secure. Players also play an important role in keeping their accounts secure: use a strong, unique password for your ctk11 account, never share your login credentials, and contact support immediately if you suspect unauthorised access to your account.

Minors

Protection of Minors

ctk11 is strictly an adults-only platform for players aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal information or has accessed the Platform, please contact us immediately at [email protected]. Upon verification, we will close the relevant account and delete the associated personal data in accordance with our data retention procedures.

Policy Updates

Changes to This Privacy Policy

ctk11 may update this Privacy Policy from time to time to reflect changes in our data practices, the Platform's features, or applicable legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players via the contact details on their account. We encourage you to review this Policy periodically. Continued use of the Platform after any update constitutes your acceptance of the revised Policy.

Contact

Privacy Enquiries and Contact

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ctk11 handles your personal data, please contact our support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected]